Lemnisk - ICANIO Technologies
Lemnisk
Platform Developed
Overview
Lemnisk’s high-volume CDP platform required round-the-clock monitoring and faster response to frequent alerts. Icanio deployed a dedicated L1 team leveraging Grafana, Prometheus, and SOP-driven triage to handle incidents and escalate complex issues. This reduced engineering workload, improved MTTR, and ensured platform reliability with transparent reporting.
Problem
- Lemnisk, a real-time Customer Data Platform serving high-velocity industries, faced challenges in managing 24x7 platform operations due to frequent alerts, unstructured L1 ownership, and mounting pressure on internal engineering teams.
- The lack of round-the-clock triage and escalation structure resulted in delays,.
Solution
- Real-Time Monitoring & Alert Handling: Icanio’s dedicated team monitored 23+ dashboards covering infra, application health, data pipelines, and campaign delivery.
- Rapid Triage & First-Level Resolutions: Performed immediate checks, job restarts, log analysis, node scaling, and retries to address issues proactively.
- Standardized Playbooks & Escalation Paths: Followed well-defined SOPs to reduce downtime and ensure seamless handover of complex issues to L3 teams.
- Transparent Reporting & Traceability: Maintained detailed incident logs and audit trails for all alerts, actions, and escalations.
Key Business Outcomes
- Improved Platform Reliability & Uptime: Ensured 24x7 monitoring and faster MTTR, leading to higher system availability and customer trust.
- Reduced Engineering Overhead: Offloaded L1 support load by resolving common alerts and false positives, enabling engineering to focus on core issues.
- Operational Transparency & Accountability: Delivered structured reporting, shift logs, and escalation matrices to ensure full traceability and smoother collaboration.
Technology
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Office Locations
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Address
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617.
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
Centre
Margoschis Road, Nazareth,
Tamil Nadu 628617.
Centre
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Centre
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617.
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
1st Floor, A-28, Thiru.Vi.Ka Industrial Estate, Guindy, Chennai 600032, Tamil Nadu.
Margoschis Road, Nazareth,
Tamil Nadu 628617.
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
Centre
Margoschis Road, Nazareth,
Tamil Nadu 628617.
Centre
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Centre
1st Floor, A-28, Thiru.Vi.Ka Industrial Estate, Guindy, Chennai 600032, Tamil Nadu.