Carcaran - ICANIO Technologies
Carcaran
Platform Developed
Overview
The platform faced performance bottlenecks, poor UX, and limited sales visibility, impacting both agents and customers. A React–NodeJS solution with thorough testing, bug fixing, and enhanced tracking was delivered to improve stability and agent accountability. This boosted customer engagement, built trust, and set the foundation for future scalability.
Problem
- The Carcaran platform, initially developed by an external vendor, was intended to streamline interactions between car buyers, agents, and the business.
- However, it faced critical functional and performance issues, lacked proper visibility into agent activities and sales data, and delivered a poor customer experience.
Solution
- Comprehensive QA Audit: Conducted a full-cycle QA process to identify bugs, functional gaps, and performance bottlenecks through structured testing and reporting.
- Platform Enhancement Recommendations: Delivered a prioritized list of improvements across usability, performance, and functionality — driving faster resolution and long-term platform stability.
- Agent Dashboard Improvements: Implemented clear tracking for agent activities, commissions, and sales performance to support accountability and informed decision-making.
- Customer Experience Overhaul: Refined the vehicle purchase flow with improved UI/UX, ensuring a smooth, transparent, and engaging customer journey online.
Key Business Outcomes
- Improved Platform Stability & User Experience: Resolved functional issues and optimized performance, resulting in a smoother experience for both agents and customers.
- Data-Driven Agent Management: Enabled visibility into agent performance and sales tracking, empowering leadership with actionable insights.
- Increased Customer Engagement & Trust: Enhanced the digital car-buying journey, leading to higher satisfaction and greater confidence in the platform.
Technology
Want to Know More?
Smart Assessment Engine
Developed an AI-powered video interview assessment engine that evaluates candidate communication skills objectively across multiple parameters, reducing bias and accelerating the hiring process.
Sports Analytics
Built an AI-driven sports analytics platform that detects players, tracks movements, recognizes jersey numbers, and classifies sports types from video footage.
Maayu
Developed a personalized AI job search assistant that automates repetitive application tasks through an interactive avatar, reducing effort and improving engagement for job seekers.
Image Diagnostics POC for National Dental Support
Built an AI-driven diagnostic platform that analyzes medical images in real time to detect abnormalities and support faster, scalable decision-making.
Smart Search (Elastic SI)
Built a search engine–agnostic platform that abstracts complex query syntax, integrates NLP, and simplifies ML Ops for faster, more accurate search experiences.
LIMS
Built a scalable LIMS platform to automate sample tracking, analysis, and digital reporting with QR-based verification for a NABL-accredited lab.
Project Fusion
Developed Ranger Fusion and Shengel apps to digitize workforce, HR, and site operations with real-time tracking, multilingual support, and mobile-first usability.
Amazon
Migrated JIRA Cloud to a self-hosted JIRA Data Center on AWS, cutting licensing costs while ensuring scalability, security, and high availability.
Axis Securities
Built a secure, scalable CI/CD platform for Axis Securities using Jenkins, GitHub Actions, Terraform, and AWS to accelerate deployments and reduce costs.
Schlafender Hase
Transitioned Schlafender Hase’s desktop text verification tool into a cloud-native SaaS platform on Azure with scalable microservices and secure DevOps practices.
YesIT Services
Deployed a dedicated 24x7 L2 support team for YesIT Services to ensure infrastructure uptime, SLA compliance, and efficient issue resolution across client environments.
Waterfield Smart Console Support
Implemented a workflow management system to automate investment data collection, reporting, and task tracking—reducing manual effort and improving client service.
Lemnisk
Set up a dedicated 24x7 L1 support team for Lemnisk to ensure continuous monitoring, quick triage, and timely escalation across mission-critical marketing systems.
Q Pay
Developed QPay, an all-in-one mobile wallet for underserved communities, enabling payments, transfers, recharges, and loan repayments with referral-driven growth.
JOGO Health
Built a digitized patient lifecycle platform to manage leads, consultations, therapy sessions, payments, and reporting across multiple centers.
BN Rathi Securities
Developed a secure financial reporting portal for BN Rathi Securities, enabling real-time client access to ledgers, portfolios, trade reports, and compliance data.
Business Application Tech Support
Developed a self-service portal with SSO integration while modernizing legacy TVT systems and stabilizing production environments.
Carcaran
Improved the Carcaran platform for car buyers and agents by fixing functional issues, enhancing UX, and strengthening performance tracking.
Jacana Warranty
Integrated AFC warranty services into the Jacana Warranty mobile app, enabling end-to-end claim management, tracking, and support within a single platform.
Talentium X
Built an AI-driven recruitment system that automates resume parsing, role matching, and interview scheduling — reducing manual effort, improving accuracy, and accelerating hiring.
Office Locations
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Address
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617.
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
Centre
Margoschis Road, Nazareth,
Tamil Nadu 628617.
Centre
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Centre
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617.
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
1st Floor, A-28, Thiru.Vi.Ka Industrial Estate, Guindy, Chennai 600032, Tamil Nadu.
Margoschis Road, Nazareth,
Tamil Nadu 628617.
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
Centre
Margoschis Road, Nazareth,
Tamil Nadu 628617.
Centre
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Centre
1st Floor, A-28, Thiru.Vi.Ka Industrial Estate, Guindy, Chennai 600032, Tamil Nadu.