Business Application Tech Support - Icanio Technology
Business Application Tech Support
Platform Developed
Overview
Customers lacked autonomy in license management, and legacy systems caused recurring production issues. A .NET–Next.js SSP with Auth0 SSO, legacy cleanup, and active support was implemented to centralize license control and unify authentication. This improved security, enabled customer self-service, and ensured smoother operations across TVT products.
Problem
- Customers face limited autonomy due to the lack of self-service license management, outdated authentication methods in TVT products, and reliance on legacy applications built on deprecated technologies.
- Recurring production issues across core modules like the Admin Portal, License Server, and TVT Cloud Connect require manual intervention.
Solution
- Launched a Self-Service Portal (SSP): Enables sponsors to manage user assignments within license constraints, replacing manual support with intuitive self-administration.
- SSO Integration Across Platforms: Transitioned from key file-based authentication to secure, unified SSO login (Auth0) for all TVT products—Desktop, Cloud, Web, and Connect.
- Legacy Application Ownership & Cleanup: Took over legacy systems, initiated structured decommissioning of deprecated servers and codebases to reduce technical debt.
- Production Issue Resolution: Established active support coverage for critical modules including Admin Portal, License Server, and TVT Cloud Connect to improve reliability and response times.
Key Business Outcomes
- Increased Customer Autonomy: Empowered customers to manage users and assign add-on licenses directly within defined limits, reducing reliance on admin intervention.
- Streamlined and Secure Access: Unified SSO implementation (via Auth0) enhanced security and usability across all TVT products—Desktop, Web, Cloud, and Connect.
- Modernized License Management: SSP became the centralized, scalable platform for handling licenses, including support for the upcoming TVT Web product.
Technology
Want to Know More?
Schlafender Hase
Transitioned Schlafender Hase’s desktop text verification tool into a cloud-native SaaS platform on Azure with scalable microservices and secure DevOps practices.
Axis Securities
Built a secure, scalable CI/CD platform for Axis Securities using Jenkins, GitHub Actions, Terraform, and AWS to accelerate deployments and reduce costs.
Amazon
Migrated JIRA Cloud to a self-hosted JIRA Data Center on AWS, cutting licensing costs while ensuring scalability, security, and high availability.
Project Fusion
Developed Ranger Fusion and Shengel apps to digitize workforce, HR, and site operations with real-time tracking, multilingual support, and mobile-first usability.
LIMS
Built a scalable LIMS platform to automate sample tracking, analysis, and digital reporting with QR-based verification for a NABL-accredited lab.
Smart Search (Elastic SI)
Built a search engine–agnostic platform that abstracts complex query syntax, integrates NLP, and simplifies ML Ops for faster, more accurate search experiences.
Q Pay
Developed QPay, an all-in-one mobile wallet for underserved communities, enabling payments, transfers, recharges, and loan repayments with referral-driven growth.
JOGO Health
Built a digitized patient lifecycle platform to manage leads, consultations, therapy sessions, payments, and reporting across multiple centers.
BN Rathi Securities
Developed a secure financial reporting portal for BN Rathi Securities, enabling real-time client access to ledgers, portfolios, trade reports, and compliance data.
Business Application Tech Support
Developed a self-service portal with SSO integration while modernizing legacy TVT systems and stabilizing production environments.
Carcaran
Improved the Carcaran platform for car buyers and agents by fixing functional issues, enhancing UX, and strengthening performance tracking.
Jacana Warranty
Integrated AFC warranty services into the Jacana Warranty mobile app, enabling end-to-end claim management, tracking, and support within a single platform.
Talentium X
Built an AI-driven recruitment system that automates resume parsing, role matching, and interview scheduling — reducing manual effort, improving accuracy, and accelerating hiring.
Text Verification Tool
Re-engineered the desktop-based Text Verification Tool into a SaaS platform with modern UI, role-based access, and enterprise scalability.
PluginLive
Built a centralized campus placement system connecting colleges, corporates, students, and partners to streamline hiring workflows and communication.
Waterfield Advisors
Developed a workflow management platform to automate investment statement processing, task tracking, and report generation for wealth advisory teams.
Blujin
Built a mobile-first job search app for U.S. users with personalized recommendations, intuitive navigation, and seamless application workflows.
HOA Superkey Insurance
Built a centralized insurance management portal integrated with Veruna to digitize renewals, claims, and documentation for scalable community operations.
DCM Engineering
Migrated the DCM application from JDK 8 to JDK 17, enhancing performance, security, and scalability while eliminating deprecated APIs and reducing technical debt.
Contract Management System
Implemented a centralized Contract Management System with automated workflows, digitized documentation, and real-time tracking — streamlining approvals, improving efficiency, and enhancing visibility across the contract lifecycle.
Office Locations
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Address
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617.
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
Centre
Margoschis Road, Nazareth,
Tamil Nadu 628617.
Centre
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Centre
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617.
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
Margoschis Road, Nazareth,
Tamil Nadu 628617.
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617
#5056 Claymont,
DE 19703, United States.
#20-11 Tong Eng Building,
Singapore 069 533.
Centre
Margoschis Road, Nazareth,
Tamil Nadu 628617.
Centre
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Centre
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117