Support Engineering

Our Services

We ensure your business never stops with round-the-clock support across L1, L2, and L3 levels. Our proactive monitoring, ISO-compliant operations, and security-first approach keep your systems stable, compliant, and future-ready.

24/7 – L1, L2 and L3 Support

Always-On Availability: Continuous 24/7/365 coverage ensuring uninterrupted IT support and proactive resolution of incidents.

Tiered Expertise: L1 handles routine fixes and triaging, L2 manages advanced system-level troubleshooting, and L3 resolves critical, code-level, and architecture-related issues.

SLA-Driven Support: Well-defined service-level agreements guarantee timely responses, escalations, and resolution to meet business-critical needs.

Business Continuity: Ensures uninterrupted services during outages, enabling disaster recovery and minimal disruption to operations

Scalable Support Model: Capable of expanding to meet client growth, peak demand, or complex multi-environment workloads.

lSO 27001 Compliant Operations

Global Standards Adherence: Operations are aligned with the ISO 27001 framework, ensuring industry-recognized best practices in information security management.

Data Protection & Privacy: Enforces robust encryption, access controls, and secure handling of sensitive client information across systems.

Client Confidence: Builds trust with secure, reliable, and certified support operations validated by independent audits.

Operational Transparency: Structured reporting and governance frameworks provide clients with clear visibility into compliance measures.

Infrastructure Monitoring & Management (NOC)

Proactive Monitoring: Round-the-clock surveillance of servers, databases, storage, and networks with intelligent alert systems.

Smart Issue Detection: Automated tools and AI-driven analytics identify anomalies, performance bottlenecks, and potential outages before impact.

Capacity & Performance Management: Forecasts usage trends and optimizes resource allocation to support business scalability.

Centralized Operations (NOC): Dedicated Network Operations Center for visibility, centralized management, and quick remediation.

Application Support and Maintenance

End-to-End Application Support: Covers SaaS, web, mobile, and enterprise applications, ensuring smooth day-to-day functioning.

Stability Enhancements: Provides bug fixes, hot patches, and performance optimizations to minimize downtime and disruption.

Lifecycle Management: Supports applications from deployment through retirement with version control, testing, and migration assistance.

Continuous Improvement: Regular upgrades, feature enhancements, and optimizations aligned with evolving user and business requirements.

User Experience Focused: Ensures applications are secure, reliable, and optimized to deliver seamless user journeys.

Security Monitoring and Support (SOC)

24/7 Threat Surveillance: Real-time monitoring of logs, endpoints, firewalls, and applications to detect and mitigate threats quickly.

Advanced Security Tools: Integrates SIEM, IDS/IPS, and vulnerability scanning to strengthen defenses against evolving cyber threats.

Incident Response & Forensics: Swift containment of breaches, root cause analysis, and post-incident reporting to prevent recurrence.

Proactive Cyber Defense: Implements threat intelligence, security patches, and zero-trust architecture to anticipate and block potential attacks.

Helpdesk & User Support

Centralized Assistance Hub: Single point of contact for employees, clients, and users to log and track issues effectively.

Multi-Channel Support: Provides support through email, chat, phone, and ticketing systems for faster accessibility.

Knowledge Empowerment: Offers FAQs, knowledge bases, and self-service portals to reduce resolution times and improve autonomy.

Personalized User Assistance: Tailored troubleshooting and guidance ensuring user productivity and satisfaction.

Every Challenge Has a Story. Every Story Has a Solution.

From bold ideas to breakthrough execution — our case studies showcase how we transform business challenges into innovation-led success stories.

Business Application Tech Support

Developed a self-service portal with SSO integration while modernizing legacy TVT systems and stabilizing production environments.

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Waterfield Smart Console Support

Implemented a workflow management system to automate investment data collection, reporting, and task tracking—reducing manual effort and improving client service.

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YesIT Services

Deployed a dedicated 24x7 L2 support team for YesIT Services to ensure infrastructure uptime, SLA compliance, and efficient issue resolution across client environments.

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Lemnisk

Set up a dedicated 24x7 L1 support team for Lemnisk to ensure continuous monitoring, quick triage, and timely escalation across mission-critical marketing systems.

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Office Locations

Development Centre

Chennai

NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117