Health - Icanio Technology
Launched in February 2020 through a US-India business collaboration, this platform addresses unmet needs in neuromuscular treatment using advanced technology. It provides telemedicine, homecare, and treatments in over fifty hospitals and clinics for various conditions.
Solution
This digital Therapeutics Centre addressing unmet needs in neuromuscular treatment through advanced technology. Their Health Information System tracks patient journeys and maintains records using ZOHO Creator.
Services
Web based services
Business Type
Enterprise
Location
India
Streamlining Neuromuscular Treatment: A Custom CRM Solution for JOGO Health
Optimizing Neuromuscular Treatment Management with Zoho Creator CRM
Navigating Operational Inefficiencies in Neuromuscular Care
Healthcare organizations managing neuromuscular treatments often grapple with fragmented systems, manual data handling, and inefficiencies in tracking patient journeys. The absence of a centralized CRM creates bottlenecks in patient care, leading to delayed diagnoses, mismanaged therapy sessions, and reduced operational efficiency. For healthcare providers striving to deliver personalized, data-driven care, these challenges can impede their ability to meet patient needs effectively.
Healthcare organizations managing neuromuscular treatments often grapple with fragmented systems, manual data handling, and inefficiencies in tracking patient journeys. The absence of a centralized CRM creates bottlenecks in patient care, leading to delayed diagnoses, mismanaged therapy sessions, and reduced operational efficiency. For healthcare providers striving to deliver personalized, data-driven care, these challenges can impede their ability to meet patient needs effectively.
The Consequences of Ineffective Systems
These operational inefficiencies don’t just slow down processes—they compromise the quality of care. Manual systems are prone to errors, leaving room for misdiagnosis or incomplete records. Patients face unnecessary delays in their treatments, and healthcare staff struggle to manage the increasing complexity of tracking and reporting. In a sector where precision and efficiency are critical, such gaps can undermine trust and outcomes.
JOGO Health’s Digital Transformation with Zoho Creator
JOGO Health, a pioneering digital therapeutics center, recognized the need for an integrated solution. Through a US-India collaboration, their platform introduced advanced technology to revolutionize neuromuscular treatments. A customized implementation of Zoho Creator addressed their operational challenges head-on:
- Centralized Patient Management: The low-code platform streamlined the tracking of patient journeys, therapy sessions, and progress metrics.
- Seamless Appointment Scheduling: Patients could easily book appointments for in-person or teleconsultations, enhancing accessibility.
- Enhanced Data Integration: By integrating third-party tools like Zapier, the team overcame data import limitations, ensuring all records were accessible and accurate.
- Custom Workflow Automation: From lead generation to therapy assignments, every stage was optimized to reduce turnaround times and improve service quality.
Revolutionized Operations and Patient Care
With the new system in place, JOGO Health transformed its approach to neuromuscular care:
- The centralized platform allowed staff across over fifty clinics and hospitals to maintain accurate records effortlessly.
- Patients benefitted from faster diagnoses and streamlined therapy processes, improving overall satisfaction.
- The integration of automated tools reduced manual errors and enhanced the team's efficiency, making it easier to focus on delivering exceptional care.
Why Choose Zoho Creator for Healthcare Operations?
For healthcare providers looking to address operational bottlenecks, a low-code platform like Zoho Creator offers unmatched flexibility. Its drag-and-drop functionality, combined with powerful integration options, ensures it can adapt to the unique needs of organizations, whether it’s tracking patient journeys or managing therapy sessions.
Project Introduction
Launched in February 2020 through a US-India business collaboration, this initiative addresses unmet needs in neuromuscular treatment using advanced technology. It provides telemedicine, homecare, and treatments in over fifty hospitals and clinics for various conditions. This Digital Therapeutics Centre addresses unmet needs in neuromuscular treatment through advanced technology. Their Health Information System tracks patient journeys and maintains records using ZOHO Creator.
The teams needed were as follows
The various users used this platform
End Users: Employees and Facility staff. They are divided into two types:
Portal Users
Can raise requests but cannot approve them.
Users
Have the ability to approve requests.
Challenges & Solutions
KEY CHALLENGES
SOLUTIONS
The Zoho Creator tool is very simple; it primarily uses a drag-and-drop, low-code platform. However, it has many restrictions and limited functionality.
Using Zoho Creator, we customised the solution for the client, implemented various features, and ensured client satisfaction.
In Zoho Creator Desk, we encountered an issue where we were unable to import the Zoho desk data into Zoho Creator.
To resolve this, we found a third-party platform called Zapier. Using Zapier, we were able to fetch the data successfully.
KEY CHALLENGES
The Zoho Creator tool is very simple; it primarily uses a drag-and-drop, low-code platform. However, it has many restrictions and limited functionality.
In Zoho Creator Desk, we encountered an issue where we were unable to import the Zoho desk data into Zoho Creator.
SOLUTIONS
Using Zoho Creator, we customised the solution for the client, implemented various features, and ensured client satisfaction.
To resolve this, we found a third-party platform called Zapier. Using Zapier, we were able to fetch the data successfully.
Streamlining Patient Care with a Holistic Management System
- Lead Generation: Leads are generated where basic information is entered and a unique number is assigned for tracking purposes.
- Consultation Options: Patients can either visit for in-person consultation or contact the call centre for teleconsultation. They can inquire about services and ask any questions they have.
- Appointment Booking: After consultation, appointments can be scheduled based on the patient's preference and availability.
- New Patient Record: A dedicated record of new patient details, including the assignment of a therapist and the specific therapy they will undergo. Each therapist is individually assigned to their respective patients.
- Patient Journey Tracking: Through the "Patient Journey" page, comprehensive details of each patient's progress and session attendance can be tracked.
User Satisfaction and Operational Efficiency
Finally, they have implemented the application, and customers are happy and satisfied, actively using it.
Office Locations
Development
Centre
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Centre
Tirunelveli
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Office Locations
US Office
United States
2093 Philadelphia, Pike,
#5056 Claymont,
DE 19703, United States
#5056 Claymont,
DE 19703, United States
Singapore Office
Singapore
101 Cecil Street,
#20-11 Tong Eng Building,
Singapore 069 533.
#20-11 Tong Eng Building,
Singapore 069 533.
Development
Centre
Centre
Nazareth
13, Agapaikulam 8th Street
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617
Sathankulam Road, Nazareth,Tuticorin,
Tamil Nadu 628617
Development
Centre
Centre
Tirunelveli
AP Towers No. A16, NGO 'A' Colony,
North Main Road, Tirunelveli,
Tamil Nadu - 627007
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Development
Centre
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Singapore Office
Singapore
101 Cecil Street,
#20-11 Tong Eng Building,
Singapore 069 533.
#20-11 Tong Eng Building,
Singapore 069 533.
Development
Centre
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Centre
Tirunelveli
AP Towers No. A16, NGO 'A' Colony,
North Main Road, Tirunelveli,
Tamil Nadu - 627007
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Development
Centre
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Icanio Technologies aims to be the solution to any of your tech problems and a stepping stone to your digital transformation. Talk to us to find out how we have helped our clients become successful and we are sure you will also want to work with us.
United States : (+1) 302 480 9804
India : (+91) 63791 67118