The world’s first real-time marketing automation platform, uses an Intelligent and Secure Customer Data Platform to deliver 1-to-1 personalization and cross-channel customer journeys, boosting conversion.

Solution
Receive escalated tickets from L1 support and perform ticket triaging. Troubleshoot issues based on SOPs, including infrastructure, UI, data, and Rest API checks. Conduct root cause analysis, document findings, and manage system/server configurations and maintenance. Handle proactive alerts, review logs, monitor infrastructure, oversee server/app restarts, and ensure technical feasibility of proposed changes. Escalate to L3 support when necessary.

Services
Web based services

Business Type
Enterprise

Location
Bangalore, Karnataka

Project Introduction

The world’s first real-time marketing automation platform, is built on an Intelligent and Secure Customer Data Platform, orchestrating 1-to-1 personalization and cross-channel customer journeys at scale to increase conversion, retention, and growth for enterprises. What makes them stand out is that we own the relationship end-to-end, from solutioning to implementation, delivery, and reporting, ensuring you get the desired results from the platform.
  • Receive escalated tickets from L1 support and perform ticket triaging. Troubleshoot issues based on SOPs, including infrastructure, UI, data, and Rest API checks.
  • Conduct root cause analysis, document findings, and manage system/server configurations and maintenance.
  • Handle proactive alerts, review logs, monitor infrastructure, oversee server/app restarts, and ensure technical feasibility of proposed changes. Escalate to L3 support when necessary.
Office Locations
US Office
United States
093 Philadelphia, Pike,
#5056 Claymont,
DE 19703, United States
Development
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Tirunelveli
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Office Locations
US Office
United States
093 Philadelphia, Pike,
#5056 Claymont,
DE 19703, United States
Singapore Office
Singapore
101 Cecil Street,
#20-11 Tong Eng Building,
Singapore 069 533.
Development
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Tirunelveli
AP Towers No. A16, NGO 'A' Colony,
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Development
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
US Office
United States
093 Philadelphia, Pike,
#5056 Claymont,
DE 19703, United States
Singapore Office
Singapore
101 Cecil Street,
#20-11 Tong Eng Building,
Singapore 069 533.
Development
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Tirunelveli
AP Towers No. A16, NGO 'A' Colony,
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Development
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Icanio Technologies aims to be the solution to any of your tech problems and a stepping stone to your digital transformation. Talk to us to find out how we have helped our clients become successful and we are sure you will also want to work with us.
United States : (+1) 302 480 9804
India : (+91) 63791 67118

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