Health - Icanio Technology
Launched in February 2020 through a US-India business collaboration, this platform addresses unmet needs in neuromuscular treatment using advanced technology. It provides telemedicine, homecare, and treatments in over fifty hospitals and clinics for various conditions.
Solution
This digital Therapeutics Centre addressing unmet needs in neuromuscular treatment through advanced technology. Their Health Information System tracks patient journeys and maintains records using ZOHO Creator.
Services
Web based services
Business Type
Enterprise
Location
India
Project Introduction
Launched in February 2020 through a US-India business collaboration, this initiative addresses unmet needs in neuromuscular treatment using advanced technology. It provides telemedicine, homecare, and treatments in over fifty hospitals and clinics for various conditions. This Digital Therapeutics Centre addresses unmet needs in neuromuscular treatment through advanced technology. Their Health Information System tracks patient journeys and maintains records using ZOHO Creator.
The teams needed were as follows
The various users used this platform
End Users: Employees and Facility staff. They are divided into two types:
Portal Users
Can raise requests but cannot approve them.
Users
Have the ability to approve requests.
Challenges & Solutions
KEY CHALLENGES
SOLUTIONS
The Zoho Creator tool is very simple; it primarily uses a drag-and-drop, low-code platform. However, it has many restrictions and limited functionality.
Using Zoho Creator, we customised the solution for the client, implemented various features, and ensured client satisfaction.
In Zoho Creator Desk, we encountered an issue where we were unable to import the Zoho desk data into Zoho Creator.
To resolve this, we found a third-party platform called Zapier. Using Zapier, we were able to fetch the data successfully.
KEY CHALLENGES
The Zoho Creator tool is very simple; it primarily uses a drag-and-drop, low-code platform. However, it has many restrictions and limited functionality.
In Zoho Creator Desk, we encountered an issue where we were unable to import the Zoho desk data into Zoho Creator.
SOLUTIONS
Using Zoho Creator, we customised the solution for the client, implemented various features, and ensured client satisfaction.
To resolve this, we found a third-party platform called Zapier. Using Zapier, we were able to fetch the data successfully.
Streamlining Patient Care with a Holistic Management System
- Lead Generation: Leads are generated where basic information is entered and a unique number is assigned for tracking purposes.
- Consultation Options: Patients can either visit for in-person consultation or contact the call centre for teleconsultation. They can inquire about services and ask any questions they have.
- Appointment Booking: After consultation, appointments can be scheduled based on the patient's preference and availability.
- New Patient Record: A dedicated record of new patient details, including the assignment of a therapist and the specific therapy they will undergo. Each therapist is individually assigned to their respective patients.
- Patient Journey Tracking: Through the "Patient Journey" page, comprehensive details of each patient's progress and session attendance can be tracked.
User Satisfaction and Operational Efficiency
Finally, they have implemented the application, and customers are happy and satisfied, actively using it.
Office Locations
Development
Centre
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Centre
Tirunelveli
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Office Locations
Singapore Office
Singapore
101 Cecil Street,
#20-11 Tong Eng Building,
Singapore 069 533.
#20-11 Tong Eng Building,
Singapore 069 533.
Development
Centre
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Centre
Tirunelveli
AP Towers No. A16, NGO 'A' Colony,
North Main Road, Tirunelveli,
Tamil Nadu - 627007
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Development
Centre
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Singapore Office
Singapore
101 Cecil Street,
#20-11 Tong Eng Building,
Singapore 069 533.
#20-11 Tong Eng Building,
Singapore 069 533.
Development
Centre
Centre
Nazareth
Selvan's Complex, 203,
Margoschis Road, Nazareth,
Tamil Nadu 628617
Margoschis Road, Nazareth,
Tamil Nadu 628617
Development
Centre
Centre
Tirunelveli
AP Towers No. A16, NGO 'A' Colony,
North Main Road, Tirunelveli,
Tamil Nadu - 627007
North Main Road, Tirunelveli,
Tamil Nadu - 627007
Development
Centre
Centre
Chennai
NO. 07, Kumaran Nagar, 200 Feet Radial Road,
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Zamin Pallavaram, Chennai,
Tamil Nadu - 600117
Icanio Technologies aims to be the solution to any of your tech problems and a stepping stone to your digital transformation. Talk to us to find out how we have helped our clients become successful and we are sure you will also want to work with us.
United States : (+1) 302 480 9804
India : (+91) 63791 67118