Managing Jira on-premises posed several challenges for enterprise IT teams. As the number of users and workload increased, the existing on-prem infrastructure was not able to scale efficiently, resulting in performance bottlenecks and downtime. Additionally, the system required extensive manual maintenance and lacked built-in high availability, which left the organization vulnerable to data loss and system failures. Security management was also becoming increasingly complex, and the absence of automated backup and disaster recovery mechanisms added to the business continuity risks. These challenges hindered productivity and slowed down business operations.

As the number of users grew and business demands increased, the on-prem Jira instance began to struggle with scalability and security. The lack of auto-scaling meant the system was often overloaded during peak usage times, leading to slow performance and interrupted workflows. Furthermore, without a robust disaster recovery plan, any failure in the on-prem setup could result in prolonged downtime, risking loss of critical project data. Managing Jira with manual intervention also meant more time spent on maintenance rather than focusing on core business needs, creating frustration for both IT teams and end users. Security became another concern with the increasing complexity of managing user authentication and data protection.