YesIT Services

A comprehensive IT support solution developed for a technology services provider managing multiple SME clients. The platform ensures uninterrupted system uptime through 24/7 monitoring, proactive maintenance, and escalation management. It strengthened their service delivery by improving reliability, issue resolution speed, and overall client satisfaction.

Platform Developed

Overview

A 24/7 IT monitoring and support solution ensuring high availability, rapid issue resolution, and client satisfaction.

Problem

  • Frequent system and third-party application issues disrupted uptime.
  • Lack of proactive monitoring led to delayed resolutions and escalations.

Solution

  • 24×7 infrastructure monitoring across 23+ dashboards.
  • L2 support for first-level issue resolution and escalation to L3 or vendors.
  • Managed Windows and Office 365 environments with regular patching.
  • Automated backup tracking and vendor coordination for recurring issues.

Key Business Outcomes

  • 99.9% uptime and strong SLA compliance.
  • Faster ticket resolution and reduced escalations.
  • Enhanced client satisfaction and operational scalability.

Technology

Icanio Technologies aims to be the solution to any of your tech problems and a stepping stone to your digital transformation. Talk to us to find out how we have helped our clients become successful and we are sure you will also want to work with us.

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Contact Us

  • (+1) 302 480 9804
  • (+91) 63791 67118
  • bd@icanio.com
  • AP Towers No. A16, NGO 'A' Colony, North Main Road, Tirunelveli, Tamil Nadu - 627007

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Icanio - All rights reserved.